For me the Customer Support was excellent second to none, great all round job.
You gave good advice which I received upon asking. All is now well
So far, so good. Installation went smoothly but a tad slowly. (Must be Adobe's fault).
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.